Privacy Policy

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Last Updated: January 11, 2026

Privacy Policy

This privacy policy (“Policy”) describes how Drives and Drops Pickleball (“We,” “Us,” or “Our”) collects, uses, discloses, stores, and protects personal information of customers and website users (“You”) when you interact with www.drivesanddrops.com (the “Website”) or otherwise use our services (collectively, the “Services”).

We collect, use, and disclose personal information only in accordance with this Policy and applicable law. We take reasonable steps to ensure that the personal information we collect is adequate, relevant, not excessive, and used for limited and appropriate purposes.

By accessing or using the Services, you consent to the practices described in this Policy. If you do not agree, please do not use the Services.

Scope of This Policy

This Policy applies to personal information we collect:

• On this Website
• Through email, text, and other electronic communications with you
• Through mobile or desktop applications linked to this Policy
• When you interact with our advertising or applications on third-party websites that link to this Policy

This Policy does not apply to information:

• Collected offline or through any other website not operated by us
• Collected by third parties through applications, content, or advertising that may link to or be accessible from our Website

Third-party websites and services have their own privacy policies, and we are not responsible for their practices.

What Is Personal Information

Personal information means information about an identifiable individual. This includes information that can identify you either on its own or when combined with other information.

Under Canadian privacy laws, including PIPEDA and the Privacy Act, personal information may include information about your:

• Race, national or ethnic origin
• Religion
• Age or marital status
• Medical, educational, or employment history
• Financial information
• Genetic information
• Government-issued identifiers (such as a Social Insurance Number or driver’s licence)
• Personal views or opinions about you

Information That Is Generally Not Considered Personal Information

Personal information does not generally include:

• Information that cannot reasonably be linked to an identifiable individual (e.g., a postal code covering a large geographic area)
• Information about a business or organization
• Information that has been anonymized or de-identified and cannot be re-linked to an individual
• Certain information about public servants, such as name, position, or title
• Business contact information used solely to communicate with an individual in relation to their employment, business, or profession
• Government information, which is subject to separate access laws

Information We Collect

Information You Provide Directly

• Contact information (name, email, address, phone number)
• Order and transaction details (billing and shipping address, payment confirmation)
• Account credentials and security-related information
• Shopping activity (items viewed or purchased, cart activity, loyalty points,      reviews, referrals, or gift cards)
• Customer support communications
• Survey responses, contest entries, or promotional participation
• User-generated content posted in public or interactive areas (at your own risk)

Information Collected Automatically

When you use our Website, we may automatically collect:

• IP address and approximate location
• Device, browser, and operating system details
• Usage data, clickstream data, page interactions, and visit duration
• Referral URLs and search queries

This information may be collected using cookies, pixels, web beacons, SDKs, and similar technologies.

Information from Third Parties

We may receive information from:

• Service providers that support our operations
• Payment processors
• Analytics, advertising, and marketing partners

Any such information is handled in accordance with this Policy.

Cookies and Interest-Based Advertising

We use cookies and similar technologies to:

• Operate and improve the Website
• Remember user preferences
• Analyze usage and performance
• Deliver relevant advertising

Some cookies are placed by third parties. You can manage cookie preferences through your browser settings; however, disabling cookies may affect Website functionality.

You may opt out of interest-based advertising through industry opt-out tools such as those provided by the Digital Advertising Alliance of Canada. Opting out does not eliminate advertising, only tailored advertising.

How We Use Personal Information

We use personal information to:

• Provide, operate, and maintain the Services
• Process payments and fulfill orders
• Communicate with you about your account, orders, or inquiries
• Provide customer support
• Improve our Website, products, marketing, and user experience
• Detect, prevent, and investigate fraud or security issues
• Deliver advertising and measure its effectiveness
• Comply with legal and regulatory obligations

We may also use personal information for purposes disclosed at the time of collection or with your consent.

How We Disclose Personal Information

We may disclose personal information:

• To contractors, service providers, and vendors who support our business
• To marketing and advertising partners
• To affiliates
• In connection with a merger, sale, restructuring, or similar business transaction
• To comply with applicable laws, court orders, or regulatory requests
• To protect the rights, property, or safety of our business, users, or others
• With your consent or at your direction

We may disclose aggregated or de-identified information without restriction.

International Transfers

Your personal information may be processed or stored outside your province or country, including by service providers. These jurisdictions may have different privacy laws. When transferring information, we use reasonable contractual and organizational safeguards as required by applicable Canadian privacy legislation.  By using the Services, you consent to such transfers.

Data Security and Retention

We use reasonable physical, administrative, and technical safeguards to protect personal information. However, no system is completely secure, and transmission of information over the internet is at your own risk.

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. We may anonymize or de-identify information for legitimate business purposes.

Children’s Information

The Services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If such information is discovered, it will be deleted. Parents or guardians may contact us to request deletion.

Your Rights and Choices

Depending on your location, you may have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion, subject to legal requirements
• Withdraw consent where processing is based on consent
• Opt out of marketing communications

You may manage certain information through your account profile or contact us directly. We may require identity verification before responding to a request.

We will not discriminate against you for exercising your rights.

Changes to This Policy

We may update this Privacy Policy from time to time without notice. Changes will be posted on this page with an updated “Last Updated” date. Continued use of the Services after changes are posted constitutes acceptance of the revised Policy.

Contact Us

If you have questions, requests, or complaints regarding this Privacy Policy or our privacy practices, please contact us at info@drivesanddrops.com.