CANCELLATION AND REFUND POLICY

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Your experience matters to us. The following refund policy helps us balance flexibility for players with fair access to courts and programs. 

For Court Rentals

Outside of 48 hours: Full refund by account credit

Within 48 hours: No refund

For Open Plays and Events

Outside of 24 hours: Full refund by account credit

Within 24 hours: No refund

For Punch Pass Users:

Outside of 24 hours: Refund to user's punch pass

Within 24 hours: No refund 

No-shows: No refund and an additional punch will be deducted from the user's punch pass

Additional information

All cancellations must be made through your CourtReserve account.  

Any refunds issued will be credited to your Account Balance, and not back to your credit card.   

If a session is cancelled by the system due to low enrollment, you'll receive a full refund to your original payment method (punch pass or credit card).  Please allow 5-10 days for refunds processed back to credit cards.